Broken boilers, leaky radiators, frozen pipes. We all know that winter is the busiest time of the year for plumbers and gas engineers like yourself. So, how can you prepare in the best way possible to ensure you can manage your workload, keep on top of schedules, and stay organised? Here are our best tips to be prepared ahead of the winter season.
Manage Expectations
Knowing the cooler season will be busier than usual, it’s best to inform your customers that there may be delays in certain services. Emergency calls, for example, may be in higher demand throughout the whole week. So, let customers at first contact that they should expect to be waiting a little longer than usual. If not, this can lead to high customer tension and even more pressure to complete tasks quickly.
The best way to navigate through these chaotic situations is by creating a business continuity plan before winter hits. A business continuity plan will outline every circumstance and how to overcome unexpected situations. It’s also a great tool to help mitigate downtime of networks, saving your company money.
Equip Yourself With The Right Tools
Busy periods mean more jobs, and more jobs mean more tools. Before the cooler season approaches, ensure you not only have the right tools needed, but they are in good shape and aren’t worn out. The last thing you need is for your tool to break in the middle of an emergency call-out.
Before the winter, make a checklist of what you’ll need for each job, including tools, resources and protective equipment. By having a clear view of what you need to tackle the season, you’ll be able to breeze through the busy period.
Invest In A Management App
The rise in technology over the last few years has benefited many industries, with plumbing and gas engineering being no exception. Smartphones and apps are just some of the digital tools now available to help streamline processes, ensuring you can stay on top of things during busy seasons.
Now, job and project management software allows you to track multiple jobs at once easily, assign tasks to your team, set deadlines, and monitor progress in real time. For example, a gas engineer software app for gas engineers or a heating and plumbing app for plumbers is a great way to keep on top of jobs, your team, and scheduling.
Ready For Winter?
Managing expectations and planning for unexpected obstacles will make the winter run more smoothly. Now you’ve got our best tips and tricks for managing customer expectations; now it’s time to prepare and plan for the busy season ahead.
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